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Frequently Asked
Frequently Asked
Questions
Get clear answers to common shipping questions
and know what to expect at every step.
A freight forwarding company manages the transportation of cargo between countries by coordinating shipping, customs clearance, documentation, warehousing, and delivery through trusted carrier networks.
The process includes booking cargo, preparing shipping documents, arranging transportation, handling customs clearance, and coordinating delivery to the final destination.
Freight forwarders provide air freight, ocean freight, customs clearance, warehousing, multimodal transport, cargo tracking, documentation, and supply chain support.
A shipping company operates vessels or aircraft to transport cargo, while a freight forwarder manages the entire shipping process by coordinating multiple carriers and logistics services.
Choose a freight forwarder with international experience, strong carrier networks, transparent pricing, customs expertise, cargo tracking, and reliable customer support.
Choose a freight forwarding partner, prepare the required shipping documents, select the best transport mode, and complete customs clearance before your cargo is shipped.
Shipping costs depend on cargo size, weight, destination, transport mode, shipping route, customs fees, and current freight market rates.
Common documents include the commercial invoice, packing list, bill of lading or air waybill, certificate of origin, and any required import or export permits.
Transit time varies by destination and shipping method. Air freight usually takes a few days, while ocean freight generally takes several weeks.
Air freight is ideal for urgent or high-value goods, while ocean freight is the most cost-effective option for large or heavy commercial shipments.
Air freight is the transportation of cargo by aircraft. Shipments are collected, processed through customs, loaded onto flights, and delivered to their destination.
Air freight costs depend on chargeable weight, shipment dimensions, destination, airline capacity, and fuel surcharges.
Charges are based on the greater of the shipment's actual weight or volumetric weight, along with applicable airline and handling fees.
Chargeable weight is the higher value between the actual cargo weight and its volumetric weight used to calculate freight charges.
Volumetric weight is calculated using the shipment's dimensions divided by the airline's volumetric conversion factor, typically 6,000.
International air freight typically takes between 2 and 7 days, depending on the destination, customs processing, and flight schedules.
Yes. All international air freight shipments must complete customs clearance before they can be released for delivery.
Most freight forwarders provide shipment tracking using the Air Waybill (AWB) number, allowing you to monitor cargo throughout transit.
Ocean freight transports cargo by sea in shipping containers. It is the preferred option for large-volume and cost-effective international shipments.
LCL (Less than Container Load) allows multiple shippers to share container space, making it ideal for smaller cargo volumes.
LCL shares container space with other shipments, while FCL (Full Container Load) provides exclusive use of an entire container for one shipment.
Ocean freight charges may include freight costs, terminal handling, documentation, container fees, customs-related charges, and destination handling.
Charges are based on container size, cargo volume or weight, shipping route, destination, and current ocean freight rates.
Yes. Ocean freight is generally more economical than air freight, especially for large, heavy, or non-urgent shipments.
Customs clearance is the process of obtaining government approval for imported or exported goods by verifying documents, duties, taxes, and regulatory compliance.
Most shipments are cleared within one to three business days, although inspections or missing documents may cause delays.
Typical documents include the commercial invoice, packing list, bill of lading or air waybill, import or export permits, and certificates when required.
Delays are commonly caused by incomplete documentation, customs inspections, incorrect declarations, unpaid duties, or regulatory compliance issues.
It means customs authorities have approved the shipment, allowing it to continue to its next destination or final delivery.
After clearance, the shipment is released for transportation, collected by the carrier, and delivered to the consignee.
Import is bringing goods into a country, while export is shipping goods from one country to another for international trade.
Import customs clearance is the process of obtaining customs approval for imported goods before they can be legally released to the importer.
Yes. Freight forwarders manage both import and export shipments, including transportation, documentation, customs clearance, and delivery.
Cargo is collected, documented, cleared through Bangladesh customs, transported by air or sea, and delivered to the destination country through international logistics networks.
Yes. Most international shipments can be tracked using an Air Waybill (AWB), Bill of Lading (BL), or the freight forwarder's shipment tracking system.
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